NOXBIRD LTD ( UK )

Withdrawal policy

Noxbird Ltd. Withdrawal Policy

Last Updated: May 27, 2025

At Noxbird Ltd. (trading as Noxbird, www.noxbird.uk), we are committed to ensuring your satisfaction with every purchase. This Withdrawal Policy explains your statutory right to cancel an order and return goods purchased from our online shop, in accordance with UK consumer protection laws, primarily the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Please note that this policy outlines your "right to change your mind." It does not affect your legal rights in respect of faulty, damaged, or misdescribed goods, which are protected by the Consumer Rights Act 2015.

1. Your Right to Withdraw (Cancellation Right)

You have the right to withdraw from this contract within 14 calendar days without giving any reason. This is often referred to as the "cooling-off period."

The withdrawal period will expire after 14 calendar days from:

  • For goods: The day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
  • For multiple goods ordered in one order and delivered separately: The day on which you acquire physical possession of the last good.
  • For goods consisting of multiple lots or pieces: The day on which you acquire physical possession of the last lot or piece.
  • For regular delivery of goods over a defined period: The day on which you acquire physical possession of the first good.

2. How to Exercise Your Right to Withdraw

To exercise your right to withdraw, you must inform us of your decision by making a clear statement (e.g., a letter sent by post, an email, or by using our contact form).

You can use the Model Withdrawal Form provided in Section 6, but it is not obligatory.

You can notify us using the following contact details:


Noxbird Ltd.
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ,
e-mail: [email protected]
Phone Number: +44 (0) 7405 706 258
Website: www.noxbird.uk

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We recommend keeping proof of when you sent your cancellation notice.

3. Effects of Withdrawal


If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of standard delivery (i.e., the least expensive type of standard delivery offered by us). We will not refund any supplementary costs if you chose a more expensive delivery option (e.g., express delivery).

The reimbursement will be made without undue delay and in any event no later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the Goods After Withdrawal:

You must send back the goods or hand them over to us (or to a person authorised by us to receive the goods) without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. We recommend using a trackable and insured shipping service, as you are responsible for the goods until they are received by us.


Condition of Returned Goods & Diminished Value:


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

  • "Necessary handling" means handling the goods in the same way you would reasonably be allowed to handle them in a shop (e.g., trying on clothes, opening packaging to inspect an item).
  • If the goods are returned in a condition that shows handling beyond this necessary extent (e.g., signs of wear, damage, missing parts, or if sealed products that are not suitable for return due to health protection or hygiene reasons have been unsealed), we reserve the right to deduct an amount from the refund to reflect the diminished value of the goods. This deduction will be proportionate to the loss in value caused by your unnecessary handling.

4. Exceptions to the Right of Withdrawal

The right to withdraw does not apply to certain types of contracts or goods. These exceptions include:

  • The supply of goods that are made to your specifications or are clearly personalised (e.g., custom-engraved items).
  • The supply of goods which are liable to deteriorate or expire rapidly (e.g., fresh food, certain flowers).
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., underwear, some cosmetics, earrings, if specifically stated and sealed for hygiene reasons).


  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items (e.g., fuel).
  • The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.


  • The supply of newspapers, periodicals, and magazines with the exception of subscription contracts for the supply of such publications.


  • The supply of digital content which is not supplied on a tangible medium (e.g., a download) if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.


If your order falls under one of these exceptions, you will not have the right to withdraw under the 14-day cooling-off period. This will be clearly stated on the product page where applicable.

5. Faulty or Misdescribed Goods (Your Statutory Rights)

This Withdrawal Policy specifically addresses your right to cancel an order because you've changed your mind. It does not affect your statutory rights under the Consumer Rights Act 2015 if the goods are:

  • Not of satisfactory quality: They are not of the standard that a reasonable person would consider satisfactory.
  • Not fit for purpose: They are not fit for the purpose for which they are commonly supplied or for any specific purpose you made known to us.
  • Not as described: They do not match the description we provided.

If you believe your goods are faulty, damaged, or not as described, please contact us immediately. We will assess the issue and provide remedies in accordance with your legal rights, which may include a repair, replacement, or refund, depending on the circumstances and how long you have had the goods.

6. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)


To: Noxbird Ltd. [Your Company's Registered UK Address] [Your Company's Dedicated Returns Email Address, e.g., [email protected]]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods ()/for the provision of the following service (),

Ordered on ()/received on (),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.


7. Contact Us

For any questions regarding our Withdrawal Policy, or to initiate a return, please contact us:


We aim to respond to all inquiries promptly.



Please See: Link ( UK Law )