NOXBIRD LTD ( UK )

SHIPPING POLICY

NOXBIRD LTD

Company No. 15785314
Registered in England and Wales

Effective Date: 25 January 2026
Last Updated: 25 January 2026
Governing Law: England and Wales

1. INTRODUCTION AND SCOPE

This Shipping Policy ("Policy") governs all shipments made by NOXBIRD LTD (Company No. 15785314), a company registered in England and Wales ("NOXBIRD", "we", "us", or "our"). This Policy applies to all customers ("Customer", "you", or "your") purchasing products from NOXBIRD for international delivery.

By placing an order with NOXBIRD, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy and our Terms and Conditions of Sale. This Policy forms an integral part of the contract between NOXBIRD and the Customer.

1.1 Legal Framework

This Policy is drafted in accordance with UK law, including but not limited to:

· Consumer Rights Act 2015

· Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

· Sale of Goods Act 1979 (as amended)

· Sanctions and Anti-Money Laundering Act 2018

· Export Control Act 2002

· Electronic Commerce (EC Directive) Regulations 2002

2. SHIPPING METHODS AND DELIVERY TIMEFRAMES

NOXBIRD offers two international shipping options for all eligible destinations:

IMPORTANT: Delivery timeframes are estimates only and commence from the date of dispatch, not the date of order. Actual delivery times may vary due to customs clearance, local courier performance, force majeure events, or other factors beyond NOXBIRD's reasonable control. Delivery timeframes do not constitute a contractual commitment or guarantee.

2.1 Business Days Definition

"Business days" means Monday through Friday, excluding UK public holidays and bank holidays. Weekends and holidays are not counted in delivery timeframes.

2.2 Dispatch Processing Time

Orders are typically processed and dispatched within 3-5 business days of order confirmation, subject to stock availability and successful completion of all export compliance checks. The delivery timeframe begins from the date of dispatch, not the date of order placement.

2.3 Delivery Address Requirements

Customers must provide a complete and accurate delivery address. NOXBIRD is not responsible for delays or non-delivery resulting from incorrect, incomplete, or undeliverable addresses. Address changes after dispatch may not be possible and may incur additional charges.

3. SHIPPING COSTS AND PRICING

Shipping costs are calculated based on the total shipment weight and the selected shipping method. Shipping charges are displayed at checkout before order confirmation and must be paid in full at the time of purchase.

3.1 Weight-Based Pricing Structure

Shipping costs are determined using the following weight brackets:

3.2 Volumetric Weight Calculation

For large, lightweight shipments, carriers may charge based on volumetric weight rather than actual weight. Volumetric weight is calculated as: (Length × Width × Height in cm) ÷ 5000. The greater of actual weight or volumetric weight will be used for shipping cost calculation.

3.3 Currency and Payment Terms

All shipping costs are quoted and charged in GBP (£) or USD ($) as displayed at checkout. Prices include packaging materials and handling but exclude customs duties, taxes, and import fees (see Section 5).

Note: Shipping costs displayed at checkout are final and binding. NOXBIRD reserves the right to adjust shipping rates with 30 days' notice, but rates confirmed at checkout will be honored for that order.

4. GEOGRAPHIC RESTRICTIONS AND SANCTIONED COUNTRIES

CRITICAL COMPLIANCE NOTICE: NOXBIRD strictly complies with all UK and international sanctions regimes. We do not ship to any country, entity, or individual subject to UK sanctions, EU sanctions, UN sanctions, or other applicable trade restrictions.

4.1 Prohibited Destinations

In compliance with UK legislation including the Sanctions and Anti-Money Laundering Act 2018 and regulations administered by the Office of Financial Sanctions Implementation (OFSI) and the Office of Trade Sanctions Implementation (OTSI), NOXBIRD DOES NOT ship to the following jurisdictions:

· Afghanistan

· Belarus

· Bosnia and Herzegovina (partial sanctions)

· Burundi

· Central African Republic

· Democratic Republic of Congo

· Iran

· Iraq (partial sanctions)

· Lebanon (partial sanctions)

· Libya

· Mali

· Myanmar (Burma)

· Nicaragua

· North Korea (Democratic People's Republic of Korea)

· Russia

· Somalia

· Syria

· Venezuela (partial sanctions)

· Yemen

· Zimbabwe

Note on Partial Sanctions: Countries marked with "partial sanctions" may have sanctions targeting specific regions, entities, individuals, or product categories. NOXBIRD conducts comprehensive sanctions screening for all orders.

4.2 Designated Persons and Entities

In addition to country-based restrictions, NOXBIRD will not ship to, or engage in transactions with:

· Any individual, entity, or vessel designated on the UK Sanctions List (published by the Foreign, Commonwealth and Development Office)

· Any individual or entity subject to UN, EU, or US sanctions that apply to UK persons or entities

· Any individual or entity owned or controlled by a designated person

· Any individual or entity acting on behalf of a designated person

· Any party involved in activities related to weapons of mass destruction (WMD) proliferation

· Any party involved in terrorism or terrorist financing

4.3 Export Control Restrictions

Certain products may be subject to additional export control restrictions under the Export Control Act 2002 and associated regulations. NOXBIRD conducts export control classification reviews and will refuse shipment if:

· Products require an export license that cannot be obtained

· The end-user or end-use raises proliferation or security concerns

· Shipment would violate UK strategic export controls

· Destination country is subject to arms embargoes or dual-use restrictions

4.4 Customer Due Diligence and Screening

NOXBIRD reserves the right to:

· Request additional documentation to verify the customer's identity, location, and business activities

· Conduct sanctions screening and export compliance checks on all customers and transactions

· Refuse or cancel any order where sanctions, export control, or money laundering concerns exist

· Delay shipment pending completion of compliance verification

· Report suspicious transactions to OFSI, the National Crime Agency, or other competent authorities as required by law

Sanctions List Updates: UK sanctions are updated regularly. NOXBIRD monitors the UK Sanctions List and will apply restrictions to newly designated countries, entities, or persons immediately upon designation. Customers are advised to check the UK Sanctions List before ordering: https://www.gov.uk/government/publications/the-uk-sanctions-list

4.5 Customer Representations and Warranties

By placing an order, the Customer represents and warrants that:

1. The Customer is not located in, operating from, or controlled by persons in a sanctioned jurisdiction

2. The Customer is not a designated person under any applicable sanctions regime

3. The Customer is not owned or controlled by, or acting on behalf of, any sanctioned person or entity

4. The products will not be re-exported to a sanctioned jurisdiction or designated person

5. The products will not be used for prohibited end-uses (including WMD proliferation, military use in sanctioned countries, terrorism, or human rights abuses)

6. All information provided to NOXBIRD is accurate, complete, and truthful

7. The Customer will comply with all applicable export control and sanctions laws in the destination jurisdiction

8. The Customer will not resell or transfer products to any sanctioned party

Breach of Representations: Any breach of these representations constitutes a material breach of contract. NOXBIRD may immediately terminate the contract, refuse shipment, and report the breach to authorities. The Customer shall indemnify NOXBIRD for all losses, costs, and penalties arising from such breach.

5. CUSTOMS CLEARANCE, IMPORT DUTIES, AND TAXES

5.1 Customer Responsibility for Import Charges

CRITICAL: The Customer is solely responsible for all customs duties, import taxes, VAT, tariffs, and other charges imposed by the destination country. NOXBIRD's quoted prices and shipping costs DO NOT include these charges unless explicitly stated otherwise in writing.

5.2 Customs Documentation Provided

NOXBIRD will provide all required export documentation, including:

· Commercial invoice with accurate product description and value

· Packing list detailing contents and quantities

· Certificate of origin (where required by destination country)

· Harmonized System (HS) code classification for all products

· Export licenses (where required and successfully obtained)

· Any other documentation required under UK export regulations

The Customer is responsible for providing any additional documentation required by the destination country's customs authorities, such as import licenses, certificates of conformity, or special permits.

5.3 Customs Clearance Process and Delays

NOXBIRD is not responsible for delays caused by customs clearance procedures. Customs processing times vary by country and are entirely outside NOXBIRD's control. Delivery timeframes specified in Section 2 do not account for customs processing.

The Customer must respond promptly to any requests from customs authorities for information, documentation, or payment. Failure to do so may result in:

· Extended storage at the border or customs warehouse

· Storage fees and demurrage charges (payable by Customer)

· Return of shipment to sender at Customer's expense

· Abandonment or destruction of goods by customs authorities

· Forfeiture of payment without refund

5.4 Customs Valuation and Declaration

NOXBIRD declares the full purchase price of goods on all customs documentation. Under no circumstances will NOXBIRD undervalue goods, misclassify products, or make false declarations. Customers requesting such actions will have their orders immediately cancelled.

5.5 Refused or Undeliverable Shipments

If a shipment is refused by customs, rejected by the customer, seized by authorities, or deemed undeliverable:

· The Customer remains liable for all shipping costs, customs duties, storage fees, and return shipping charges

· NOXBIRD may deduct return shipping costs and a restocking fee (up to 25% of order value) from any refund

· Products must be returned in original, unopened, undamaged condition to qualify for partial refund

· NOXBIRD reserves the right to abandon shipments if return costs exceed product value

· No refund will be provided if goods are seized, destroyed, or confiscated by authorities due to Customer error or misrepresentation

IMPORTANT WARNING: Some countries impose strict import restrictions on defense-related equipment, dual-use items, telecommunications equipment, or electronics. The Customer MUST verify that products can be legally imported into the destination country before ordering. NOXBIRD is not liable for shipments refused, delayed, or confiscated by customs authorities.

6. RISK OF LOSS, TITLE, AND INSURANCE

6.1 Incoterms 2020: DAP (Delivered at Place)

Unless otherwise agreed in writing, all shipments are made on DAP (Delivered at Place) terms under Incoterms 2020. This means:

· NOXBIRD bears the risk of loss or damage until goods are delivered to the specified destination address

· NOXBIRD is responsible for arranging and paying for carriage to the destination

· The Customer is responsible for import clearance, customs duties, and unloading

· Title to goods transfers to the Customer upon delivery at the specified address

· Risk transfers to the Customer upon delivery or when goods are placed at Customer's disposal

6.2 Insurance Coverage and Claims

All shipments include insurance coverage up to the full declared order value. In the event of loss, damage, or theft during transit, the following procedure applies:

9. The Customer must notify NOXBIRD within 48 hours of delivery (for visible damage) or within 10 business days of expected delivery date (for non-delivery or concealed damage)

10. The Customer must provide photographic evidence of all damage and retain all packaging materials for carrier inspection

11. The Customer must not dispose of damaged goods without NOXBIRD's written authorization

12. NOXBIRD will file an insurance claim with the carrier on the Customer's behalf

13. Insurance claims may take 30-60 days to process depending on carrier investigation

14. NOXBIRD will, at its sole discretion, replace goods or provide a full refund once the insurance claim is settled

Insurance Exclusions: Insurance does not cover damage resulting from: (a) incorrect address provided by Customer; (b) Customer's refusal to accept delivery; (c) acts of war, terrorism, or civil unrest; (d) government confiscation or seizure; (e) damage occurring after delivery to the specified address.

6.3 Delivery Signature and Acceptance

All shipments require an adult signature (18+ years) upon delivery. By signing for delivery, the recipient acknowledges that goods have been received in apparent good condition. Claims for visible damage must be noted on the delivery receipt at the time of delivery and photographed immediately.

If the Customer is not available to accept delivery, the carrier will attempt redelivery or hold goods for collection according to their standard procedures. Storage fees after failed delivery attempts are the Customer's responsibility.

7. TRACKING AND CUSTOMER COMMUNICATION

7.1 Tracking Information Provision

A tracking number will be provided via email within 24 hours of dispatch. Customers can track their shipment through:

· The carrier's online tracking portal (link provided in dispatch confirmation email)

· NOXBIRD customer account dashboard (if registered)

· Direct inquiry to customer service at [email protected]

· Phone inquiry to NOXBIRD customer service (contact details on website)

7.2 Customer Notification Requirements

The Customer MUST provide a valid email address and phone number for delivery notifications. NOXBIRD and its carriers will use this contact information to:

· Confirm dispatch and provide tracking details

· Notify of customs clearance requirements or document requests

· Arrange delivery appointments or notify of delivery windows

· Notify of failed delivery attempts and arrange redelivery

· Confirm successful delivery

Customer Responsibility: The Customer is responsible for regularly monitoring email and responding promptly to delivery notifications. NOXBIRD is not liable for delays or failed deliveries resulting from incorrect contact information or Customer's failure to respond to communications.

7.3 Delivery Status Updates

Customers can request delivery status updates by contacting [email protected] with their order number and tracking number. NOXBIRD will provide available information but cannot guarantee real-time updates or control carrier reporting systems.

8. FORCE MAJEURE AND LIMITATION OF LIABILITY

8.1 Force Majeure Events

NOXBIRD shall not be liable for delays or failure to deliver resulting from circumstances beyond its reasonable control ("Force Majeure Events"), including but not limited to:

· Acts of God, natural disasters, extreme weather events, pandemics, or epidemics

· War, armed conflict, terrorism, civil unrest, riots, or military action

· Government actions, new sanctions, embargoes, export/import restrictions, or border closures

· Strikes, labor disputes, lockouts, or carrier/port disruptions

· Cyberattacks, system failures, telecommunications outages, or internet disruptions

· Customs delays, port congestion, quarantine requirements, or inspection backlogs

· Supplier failures, raw material shortages, or manufacturing disruptions

· Carrier insolvency, route cancellations, or transportation network failures

· Power outages, fires, floods, earthquakes, or other infrastructure damage

In the event of Force Majeure, NOXBIRD will make reasonable efforts to notify affected customers and provide alternatives where possible. NOXBIRD may, at its discretion, offer rescheduled delivery or full refund but shall not be liable for consequential losses.

8.2 Limitation of Liability

To the maximum extent permitted by law, NOXBIRD's total liability for any shipping-related claim is subject to the following limitations:

15. Total Liability Cap: NOXBIRD's maximum liability shall not exceed the purchase price of the affected goods plus actual shipping charges paid

16. No Consequential Damages: NOXBIRD is not liable for indirect, consequential, special, punitive, or exemplary damages, including lost profits, business interruption, lost data, or reputational harm

17. Time Not of the Essence: Estimated delivery times are not guaranteed. Time is not of the essence for delivery unless expressly agreed in writing

18. Third Party Actions: NOXBIRD is not liable for acts or omissions of carriers, customs authorities, logistics providers, or other third parties

19. Customer Breach: NOXBIRD is not liable for losses resulting from Customer's breach of this Policy, including provision of incorrect information or failure to comply with import requirements

8.3 Consumer Rights Protection

IMPORTANT: Nothing in this Policy shall exclude or limit the Customer's statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 (for UK consumers) or equivalent legislation in the Customer's jurisdiction. Statutory rights cannot be excluded or limited by contract.

8.4 Indemnification

The Customer agrees to indemnify and hold harmless NOXBIRD, its directors, officers, employees, and agents from and against all claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

· Customer's breach of this Policy or misrepresentation

· Customer's violation of applicable laws, sanctions, or export controls

· Customer's provision of incorrect or fraudulent information

· Customer's failure to pay customs duties, taxes, or import fees

· Customer's use of products in violation of end-use restrictions

· Third-party claims arising from Customer's receipt or use of products

9. RETURNS, CANCELLATIONS, AND REFUNDS

9.1 Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting NOXBIRD customer service at [email protected]. Cancellation requests must include the order number and be sent from the email address used to place the order.

Cancellation terms:

· If the order has not been processed: Full refund of product cost and shipping charges

· If processing has commenced but not dispatched: Refund minus processing fee (up to 15% of order value)

· If order has been dispatched: Cancellation not possible; return procedures apply (see Section 9.2)

9.2 Returns After Delivery

For returns of delivered goods, the Customer must contact NOXBIRD within the timeframes specified below. Returns are subject to the following conditions:

Returns Procedure:

20. Contact NOXBIRD customer service to request Return Merchandise Authorization (RMA)

21. Provide order number, product details, reason for return, and supporting evidence (photos for defects)

22. Await RMA number and return instructions (do not return goods without RMA)

23. Pack goods securely in original packaging with all accessories and documentation

24. Ship to return address specified in RMA instructions

25. Retain tracking information and proof of return shipment

Return Conditions: Products must be in original, unopened condition with all packaging, accessories, and documentation. Used, damaged, or incomplete returns may be refused or subject to reduced refund (up to 50% restocking fee).

9.3 Refund Processing

Refunds will be processed within 14 business days of receiving returned goods in acceptable condition. Refunds will be issued to the original payment method. Currency exchange rate fluctuations are the Customer's risk.

Refunds may be reduced by:

· Return shipping costs (if Customer's responsibility)

· Restocking fees (up to 25% for "change of mind" returns)

· Depreciation due to use, damage, or incomplete return

· Original outbound shipping costs (for "change of mind" returns)

· Customs duties or taxes (non-refundable once paid)

9.4 International Return Shipping

WARNING: International return shipping costs can be substantial (often exceeding product value for small items). The Customer is responsible for all return shipping costs, customs clearance, and import duties in both directions unless the return is due to NOXBIRD's error. Consider the economics before requesting a return.

10. POLICY MODIFICATIONS AND UPDATES

NOXBIRD reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to the NOXBIRD website (www.noxbird.com). The "Last Updated" date at the top of this Policy indicates when the most recent changes were made.

Material changes affecting pricing, delivery timeframes, or Customer rights will be communicated to customers with pending orders via email. Continued use of NOXBIRD's services after policy modifications constitutes acceptance of the updated Policy.

Customers are encouraged to review this Policy periodically to stay informed of any changes. It is the Customer's responsibility to be aware of the current Policy terms before placing an order.

11. GOVERNING LAW AND JURISDICTION

11.1 Applicable Law

This Shipping Policy, all transactions, and any disputes arising from or relating to shipping shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

11.2 Jurisdiction and Venue

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Policy or its subject matter or formation (including non-contractual disputes or claims).

Notwithstanding the above, NOXBIRD may pursue enforcement of its rights, including collection of debts and injunctive relief, in any court of competent jurisdiction.

11.3 Compliance with Local Laws

The Customer is solely responsible for ensuring compliance with all laws and regulations applicable in the destination country, including but not limited to:

· Import licensing and permit requirements

· Product safety standards, certifications, and labeling requirements

· Telecommunications and radio frequency regulations (for electronic equipment)

· Data protection and privacy laws (GDPR, local equivalents)

· Consumer protection laws

· Competition and antitrust laws

· Environmental regulations and waste disposal requirements

· End-use restrictions and export control re-transfer obligations

· Sanctions and trade control laws

NOXBIRD makes no representation that products comply with the laws of any jurisdiction other than the United Kingdom. The Customer assumes all risk and liability for ensuring local compliance.

11.4 Dispute Resolution

Before commencing legal proceedings, the parties agree to attempt resolution of disputes through good faith negotiations. Either party may refer a dispute to mediation under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Mediation costs shall be shared equally unless otherwise agreed.

UK and EU consumers may access online dispute resolution through the European Commission ODR platform: https://ec.europa.eu/consumers/odr (where applicable).

12. CONTACT INFORMATION AND CUSTOMER SERVICE

For questions, concerns, or assistance regarding shipping, tracking, delivery, returns, or this Policy, please contact NOXBIRD through the following channels:

Shipping and Delivery Inquiries:
Email: [email protected]

General Customer Service:
Email: [email protected]

Sales and Order Inquiries:
Email: [email protected]

Website:
www.noxbird.uk

Registered Address:
NOXBIRD LTD, 71-75 Shelton Street, Covent Garden, London
United Kingdom, WC2H 9JQ
Company No. 15785314
Registered in England and Wales

NOXBIRD aims to respond to all customer inquiries within 1-2 business days. During peak periods or Force Majeure events, response times may be extended.

13. ENTIRE AGREEMENT AND SEVERABILITY

13.1 Entire Agreement

This Shipping Policy, together with NOXBIRD's Terms and Conditions of Sale, Privacy Policy, and Returns Policy, constitutes the entire agreement between NOXBIRD and the Customer relating to shipping and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral.

13.2 Severability

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from this Policy. The remaining provisions shall continue in full force and effect.

13.3 Waiver

No waiver of any provision of this Policy shall be deemed a further or continuing waiver of such provision or any other provision. NOXBIRD's failure to assert any right or provision under this Policy shall not constitute a waiver of such right or provision.

13.4 Assignment

The Customer may not assign or transfer any rights or obligations under this Policy without NOXBIRD's prior written consent. NOXBIRD may assign this Policy or any rights hereunder without restriction.

CUSTOMER ACKNOWLEDGMENT

By placing an order with NOXBIRD LTD, the Customer acknowledges and confirms that:

26. The Customer has read and understood this Shipping Policy in its entirety

27. The Customer agrees to be bound by all terms and conditions contained herein

28. The Customer has provided accurate and complete information for shipping and compliance purposes

29. The Customer understands and accepts responsibility for all import duties, taxes, and customs charges

30. The Customer confirms they are not located in or shipping to a sanctioned jurisdiction

31. The Customer represents they are not a designated person under any sanctions regime

32. The Customer accepts delivery timeframes are estimates and not guarantees

33. The Customer understands NOXBIRD's liability limitations as set forth herein

34. The Customer agrees to the governing law and jurisdiction provisions

35. The Customer has had the opportunity to seek independent legal advice if desired

This Shipping Policy is effective as of the date specified at the beginning of this document.

END OF SHIPPING POLICY

DOCUMENT CONTROL AND REVISION HISTORY

IMPORTANT DISCLAIMER: This Shipping Policy is provided for informational purposes and represents NOXBIRD LTD's standard shipping terms as of the effective date. Sanctions regimes and export control regulations are subject to frequent change. NOXBIRD monitors regulatory updates and applies restrictions in real-time, which may supersede portions of this written Policy. This document should not be relied upon as legal advice. Customers should consult qualified legal counsel regarding their specific circumstances, particularly relating to sanctions compliance, export controls, and import regulations.