NOXBIRD LTD ( UK )

 

Privacy Policy


1. Introduction


Welcome to www.noxbird.biz. We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our online shop.

2. Contact Details

Company Name: Noxbird Ltd

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom 

Email: [email protected]

Phone Number: +447405706258

Data Protection Officer:  Compliance Department

3. Types of Personal Data We Collect

We may collect the following types of personal data:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Purchase history
  • IP address and browser information


4. How We Collect Your Data

We collect your data when you:

  • Register on our website
  • Place an order
  • Subscribe to our newsletter
  • Use our contact form
  • Browse our website (via cookies and similar technologies)


5. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

  • Consent: When you subscribe to our newsletter.
  • Contract: To fulfill your orders and provide customer support.
  • Legal Obligation: To comply with legal requirements (e.g., tax laws).
  • Legitimate Interests: To improve our services and website experience.


6. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Manage your account
  • Communicate with you about your orders and inquiries
  • Send you promotional offers (if you have opted in)
  • Improve our website and services


7. Data Sharing and Transfers

We may share your data with third parties to:

  • Process payments (e.g., payment processors)
  • Deliver your orders (e.g., shipping companies)
  • Provide marketing services (e.g., email marketing platforms)

We ensure that any third parties we work with comply with GDPR and protect your data.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

9. Your Rights

You have the following rights regarding your personal data:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at [email protected].


10. How to Lodge a Complaint

If you have any concerns about our use of your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO).


11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website. 

Responsibilities


1. Product Safety and Compliance

The seller must ensure that drones comply with UK safety regulations, including:

o   CE/UKCA marking

o   Compliance with UK Civil Aviation Authority (CAA) regulations

· Drones must be safe to use and come with appropriate instructions and warnings.


 2. Consumer Rights (Consumer Rights Act 2015)

 

The seller is responsible for ensuring the drone is:

· Of satisfactory quality

· As described

· Fit for purpose

 

If the drone fails any of these within:

· 30 days: The buyer is entitled to a full refund.

· 6 months: The seller must offer a repair, replacement, or refund (unless they can prove the fault wasn’t there at the time of sale).

· Up to 6 years: The buyer can claim repair or replacement if they can prove the fault existed when purchased (burden of proof is on the buyer after 6 months).


 3. Post-Sale Support & Servicing

· If stated in the warranty, contract, or advertising, the seller may be responsible for:

o   Technical support

o   Servicing or maintenance

o   Repair or replacement of defective drones

 

This is especially relevant in B2B (business-to-business) sales or when drones are used for commercial purposes.


 4. Data Protection (if applicable)

· If the drone comes with a camera or data-collecting features, the seller must inform buyers about privacy regulations under UK GDPR.


 5. Duty to Inform

 

The seller must provide:

· Clear usage instructions

· Information about CAA drone registration and licensing requirements

· Information on restricted zones, if relevant


Optional: Extended Warranties or Service Contracts

 

Sellers may offer additional maintenance services, and if they do, they are contractually obligated to fulfill them.